Information We Collect

When you contact us for corporate flower arrangements or gift services, we gather information you voluntarily provide. This includes your full name, company name, email address, phone number, delivery addresses, and particular specifications for your floral needs. We also collect payment details during checkout, though processing occurs securely via our payment partners.

For our corporate clients, we may collect extra business information like company registration details, preferred delivery timelines, and budget preferences to tailor our service to your business requirements.

Our site automatically gathers certain technical data when you visit, including IP address, browser type, device details, and navigation behavior. We use it to enhance site performance and understand how customers discover our offerings.

How We Use Your Information

We mainly use your data to complete floral orders and deliver top-notch support. This covers order processing, organizing deliveries, crafting custom arrangements based on your specs, and communicating about your service needs.

We also use data to enhance our offerings and website experience. This helps us identify which corporate floral services are most beneficial to our clients and how we can better assist the business community in United Kingdom.

Information Sharing and Disclosure

Cool Planet Raft respects your privacy and does not sell your personal data to third parties. We share information only when needed to deliver our services or when required by law.

We may disclose necessary information to trusted service partners who assist us in running our operations. This includes delivery partners, payment processors, and technical service providers. These partners are contractually bound to safeguard your data and use it solely for the services they perform for us.

We may reveal information when required by law, a court order, or a government request. We may also share it to protect our rights, property, or safety, or the safety of our clients and staff.

Data Security Measures

We treat the protection of your personal data with utmost seriousness and implement suitable technical and administrative safeguards to secure it. This includes safe data storage, encrypted transmissions, and restricted access to personal information inside our organization.

Although we employ robust security measures, no online transmission method is entirely secure. We continually update our security practices to defend against emerging threats.

Your Privacy Rights

You hold important rights concerning your personal data. Subject to applicable laws, you may access, amend, erase, or limit how your information is used.

To exercise these rights, contact us using the details at the end of this policy. We will respond within a reasonable timeframe as required by applicable law.

Data Retention

We keep personal data only as long as needed to deliver our services and meet legal obligations. Retention durations vary by the data type and the purpose of collection.

Cookies and Website Tracking

We employ cookies and related technologies to enhance your browsing experience and understand how visitors interact with our site. Cookies aid in recalling your preferences and evaluating site performance.

You can adjust cookie settings in your browser. However, disabling certain cookies might affect how the site functions. For more details about our cookie practices, please review our Cookie Policy.

Third-Party Links

Our website may include links to external websites or services. This privacy policy covers only Cool Planet Raft and our site. We are not responsible for the privacy practices of third-party sites.

We encourage you to review the privacy policies of any third-party websites you visit through links on our site.

Policy Updates

We may periodically revise this privacy policy to reflect changes in our practices, offerings, or legal obligations. When substantial changes occur, we will update the "Last Updated" timestamp at the top of this policy.

We invite you to check this policy from time to time to stay informed about how we safeguard your privacy.

Contact Us About Privacy

If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please reach out to us.